What traditional thinkers failed to anticipate is the pace of transformation. Beginning with initial pilots, the industry has seen significant expansion in the entire industry.

An important finding is highlighted by our reporting: what succeeded previously often fails today or tomorrow.

What's happening now is just the beginning. The real transformation will come when these technologies become invisible to users.

The real significance goes much deeper than immediate impacts. Understanding these deeper dimensions proves important for leaders seeking to prepare adequately.

Key Points

• Industry guidelines are reshaping the way that organizations manage operations.
• Conventional wisdom regarding performance need fundamental revision.
• Success depends less on particular platforms and more on strategic thinking.